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Empathize
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Learning Experience Canvas
Use this powerful method to design the best learning experiences you can imagine.
1-3 hours
Beginner
Small (2-10)
10 min
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Force field analysis
Capture the key rational and emotional forces pushing an organization towards implementing a change.
ExperiencePoint
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Force field analysis
Capture the key rational and emotional forces pushing an organization towards implementing a change.
ExperiencePoint
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Workflow
Visualize all the actions and steps needed to complete a project or process.
30 min
Beginner
Small (2-10)
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What, so what, now what
When the team needs to have a retrospective.
30 min
Beginner
Small (2-10)
Voltage Control
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Value stream discovery loop
Establish the right activities to create value for your customers to rapidly move them through the funnel and measure their progress.
Moves The Needle
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User journey
Gain a more complete understanding of your user's experience, to identify the user’s pain points and then opportunities for improvements along the journey.
30 min
Beginner
Small (2-10)
Accenture Interactive NL
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User flow
Visually show the requirements and dependencies that inform the experience of your product.
30 min
Beginner
Small (2-10)
Product School
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Triz
Imagine the worst-case scenario associated with the way your team functions to question the status-quo and unlock value.
30 min
Beginner
Small (2-10)
Voltage Control
View template
Swimlane diagram
Visualize roles and responsibilities for important projects so no one feels underwater.
1-3 hours
Beginner
Small (2-10)
View template
Sprint review
Use this sprint review template to run a sprint review with an agenda, space for feedback, and more. Celebrate accomplishments and get feedback after a sprint.
1-3 hours
Intermediate
Small (2-10)
View template
SIPOC diagram
By using this template to create your own SIPOC, or Suppliers Inputs Process Outputs Customers, diagram, you can begin to identify key elements of your process.
1-3 hours
Intermediate
Small (2-10)
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Simple architecture diagram (UML)
A UML is an approach to modeling and documenting software or business process workflows.
1-3 hours
Beginner
Small (2-10)
View template
Process flowchart
Diagram the steps and inputs of a business process to identify opportunities for improvement.
30 min
Beginner
Small (2-10)
View template
Problem framing
Transform problems into compelling questions that invites exploration
30 min
Beginner
Small (2-10)
LUMA Institute
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Persona profile
Build a persona to further understand and develop empathy for your end users.
30 min
Beginner
Small (2-10)
Accenture Interactive NL
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Personas
Understand who you're designing or solving a problem for by defining primary and secondary personas.
30 min
Beginner
Small (2-10)
Product School
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Persona profile
A summary of the mindset, needs, and goals held by key stakeholders
30 min
Beginner
Small (2-10)
LUMA Institute
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Org chart
Clearly outline group hierarchies and reporting structures.
1-3 hours
Beginner
Medium (11-25)
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Persona grid
Create a portrait of your key stakeholders' mindset, needs and goals.
View template
Opportunity solution tree (OST)
A collaborative visual process for better product discovery and prioritization.
1-3 hours
Intermediate
Small (2-10)
View template
MVS 4 - hero journey
Gain a deeper understanding about your users' insights and what they want to accomplish.
Tenny Pinheiro
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MVS 2 - hero profile
Learn about your extreme user's mindset and gain insights about their struggles.
Tenny Pinheiro
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Job to be done journey mapping
This template is a design tool to deconstruct the job that customers are trying to get done, identify opportunities for improvement, and map a new experience.
1-3 hours
Intermediate
Small (2-10)
E*TRADE
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User interviews
Gain understanding by speaking with people who use your product or service
30 min
Beginner
Small (2-10)
LUMA Institute
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Generative relationships star
Uncover ways the team can improve by understanding their shared patterns of interaction.
30 min
Beginner
Small (2-10)
Voltage Control
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Empathy diamond
Understand your audience's motivation by graphing their key facets.
Territory
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Empathy map canvas
Develop a deep, shared understanding and empathy for your users.
XPLANE
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Emotions map
Acknowledge the connections within your team and align on emotional experience
Beginner
Small (2-10)
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Empathy map
Gain insights about your users and how your business can address their needs.
View template
Discovery to shaping insights
Align product to user value, synthesize research insights and implement experiences
4-8 hours
Intermediate
Small (2-10)
Zapier
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Design thinking workshop
Plan and facilitate design thinking workshops
SALT Collaboratory
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Design for delight
D4D Method is a set of strategies that describe how we innovate at Intuit. Create awesome solutions that customers, employees, and partners will love.
1-3 hours
Beginner
Small (2-10)
Intuit
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Design for delight method
Create shared understanding, run experiments and test solutions to creatively solve customer problems and deliver customer delight!
4-8 hours
Beginner
Small (2-10)
Intuit
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Deep customer empathy
Create shared understanding, insight, and motivation to improve the lives of customers.
1-3 hours
Beginner
Small (2-10)
Intuit
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Decision tree
Evaluate outcomes and speed up decision making.
30 min
Beginner
Small (2-10)
View template
Data flow diagram
Visualize and annotate how data flows within an information system or process.
1-3 hours
Intermediate
Small (2-10)
View template
Customer employee journey map
Unite customer and employee experiences through this journey map to identify and prioritize areas of focus.
30 min
Beginner
Small (2-10)
View template
Customer discovery canvas
Create a shared understanding of customer aspirations and priorities to identify opportunities and determine next steps.
Somersault Innovation
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Business process model diagram (BPMN)
Diagram step-by-step actions and inputs in a business process.
1-3 hours
Intermediate
Small (2-10)
View template
Brand personality room
Define the personality of your brand and align your team before redesigning your visual brand assets
1-3 hours
Beginner
Small (2-10)
CBA
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Build-a-metaphor
This is a mental modeling technique for confronting problems more insightfully.
30 min
Beginner
Small (2-10)
The Drawing Board
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Beyond the prototype
Find and address what's stifling your team's momentum.
30 min
Beginner
Small (2-10)
Voltage Control
View template
Backlog refinement
Prepare for a sprint or strategic planning
1-3 hours
Intermediate
Small (2-10)
View template
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