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Conduct better interviews with our user and customer interviews template. Prepare questions, take notes, and improve customer understanding.

User and customer interviews

Prepare with a bank of questions, interviewing tips, and a place for structured note taking

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Simplify stakeholder interviews with structured questions, tips, and note-taking tools. Ensure clarity, improve alignment, and boost project success.

Stakeholder interviews

Prepare with a bank of questions, interviewing tips, and a place for structured note taking

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Create clear UML diagrams with Mural to help visualize system designs, workflows, and processes.

Simple architecture diagram (UML)

Model and document software or business process workflows

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Diagram the steps and inputs of a business process to identify opportunities for improvement. Start from the template or create your own from a blank canvas.

Process flowchart

Diagram the steps of a process using rows for each person or team involved

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Gain a deeper understanding about the environment your business is working in. This template helps you learn how your stakeholders navigate through your service.

Minimum viable service: Time machine

Analyze the evolution of your business environment over time

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Visualize relationships between external entities, processes, data stores, and data flows.

Data flow diagram

Visualize data flows and behaviors to explain complex processes

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Use this customizable template to capture, record, and organize personal experiences and reflections in a variety of formats.

Journaling

A way for people to record personal experiences in words and pictures

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Map a concept of an upcoming project, an unfamiliar industry or domain, or just visualize a concept on your mind.

Concept Mapping

A way to show the relationships between various concepts

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Assess the strengths, weaknesses, opportunities, and threats of an organization, a specific product, service, project, or policy.

Strengths, weaknesses, opportunities & threats

Conduct a SWOT analysis to focus your upcoming sales, marketing, or product plans

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Visualize potential outcomes from various choices and identify the best path forward.

Decision tree diagramming

Weigh risk versus reward before investing resources

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Keep your project human-centered by mapping the project stakeholders both inside and outside your organization.

Map project stakeholders

Keep humans at heart of a project by mapping people who have a stake in its success

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An editable organizational chart template to help you clearly outline group hierarchies and reporting structures.

Org chart

Visualize the people, teams, and departments in your company’s organizational structure

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Use abstraction laddering to refocus a problem statement. Asking “how” and “why” challenges preconceptions and builds a shared understanding within a team.

Abstraction Laddering

A way to reconsider a problem by broadening or narrowing its focus

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Record qualitative research, synthesize your notes, and turn them into actionable insights.

Make sense of research notes

Transform notes from interviews or observations into actionable insights

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Visualize all the actions and steps needed to complete a project or process. Create a workflow diagram with your team using Mural's workflow template.

Workflow diagram

Visualize all the steps of a project or process

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