A process flowchart diagram (PFD) visualizes the steps of a process and the decisions that must be made in order for the process to function. Every step is represented by a shape in the chart/visual. Lines and arrows connect these shapes to indicate the movement and direction of the process.
A process flowchart can also highlight bottlenecks or task duplication if you're wondering whether or not a particular procedure is worth the time and effort. Elements can be added to your process flow diagram to represent the person or group in charge of a task, decision, or output. Your team can then evaluate what steps in the process are worth keeping, or trying to eliminate, or improving.
Flow key - This shows a glossary of commonly used shapes and their purpose (decision, document, action, etc.).
Visual key - This is an added glossary of even more shapes with more dynamic illustrations.
Brainstorming area - This section is a dedicated open space for planning out the process and other notes relevant to the process map.
Define the process - Here, you can use a shape, icon, sticky note, or image from the MURAL library to define the start and endpoint of your process.
Flowchart area - This is the section of the MURAL where you and the team develop what processes are necessary and how they logically link to each other.
Review process - Review your processes with the team when sharing a MURAL. For every action on the flowchart, ask your team, “Is this step necessary?” or “Can it be improved?”
Next steps - Once your process flowchart is finalized, you can share the MURAL with stakeholders and invite them to leave feedback.
Actor - List out the stakeholders involved in this process and how they collaborate and interact throughout the process.