Client collaboration software

What is a client collaboration platform?

A client collaboration platform is a digital tool designed to facilitate seamless interaction and teamwork between service providers and their clients. Whether you're working with your clients or trying to get their business in the RFP process, you can make Mural the client collaboration tool you want. It’s easy—just open a whiteboard to get started.

You can use Mural as a central place where both parties can share documents, ideas, and feedback. This makes it the best place for all project-related communication and files. These platforms enable real-time updates and discussions, allowing for asynchronous collaboration regardless of physical location. And, since 1 in 5 knowledge workers spend 11+ hours in meetings weekly, this will come in clutch.

With features like timers, calendars, and project tracking, a client collaboration platform keeps everything organized and on schedule. It also makes the feedback process easier by letting clients look at work, leave comments, and ask for changes directly on the platform. 

Why you should use a dedicated platform for customer collaboration

There are a lot of reasons why a dedicated client collaboration tool is the right move. Here are just a few to consider:

• Centralized communication: Communication is the key to collaboration. A dedicated platform provides a single source of truth for all interactions, keeping comments, sticky notes, and documents organized and easily accessible. This centralization reduces the risk of miscommunication and ensures that all project details are in one place.
• Enhanced real-time collaboration: When you’re working with other teams, time is of the essence as you’re getting things done. These platforms support real-time updates and discussions, providing seamless collaboration. This instant communication helps in making quick decisions and addressing issues quickly.
• Structured Workflow Management: With Mural templates that can help you structure timelines, RACI charts, and more, a dedicated collaboration platform helps keep projects on track and ensures that deadlines are met. It provides a clear view of progress and responsibilities, minimizing confusion.‍
• Enhanced Integration: Mural integrates seamlessly with other tools and applications – making it easy to sync data, share resources, and maintain a cohesive workflow across different systems.

What kind of collaboration does Mural’s platform support?

Mural is designed to make teamwork and project management a breeze. Here’s a quick overview of what it offers:

• Visual collaboration: Mural provides a digital canvas where teams can brainstorm, create diagrams, and visualize ideas using sticky notes, shapes, and drawings. This visual approach helps organize thoughts and strategies effectively.
• Remote work: Ideal for distributed teams, Mural facilitates remote collaboration by enabling users to collaborate from anywhere. This eliminates the need for physical presence, making it easier for teams to work together regardless of location.
• Feedback and iteration: Clients and team members can leave comments, suggestions, and annotations directly on a canvas. This streamlined feedback loop accelerates revisions and decision-making processes.
• Workshops and meetings: The platform supports interactive workshops and meetings with features like voting, timers, and collaborative spaces. These tools enhance engagement and ensure productive sessions.