Effective: April 12, 2017
When we talk about the “Services” in this policy, we are referring to our online workplace collaboration tools and platform. Our Services are currently available for use via a web browser or applications specific to your desktop or mobile device, as further described in our Help Center.
When you sign up to use the Services, either as an individual or on behalf of a company, you may be asked to provide us with the following information: your first name, last name, email address, and company name (if applicable).
We will collect billing and payment information which may include your credit card number, billing address, and other payment related information (“Billing Information”). Billing Information is collected and processed by our third-party payment processor operating as our agent (See, Onward Transfers to Third Parties). MURAL does not directly obtain or process any Billing Information.
Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your account and personal information in order to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services.
MURAL sets and accesses our own cookies on the domains operated by MURAL and its corporate affiliates. In addition, we use third party tools for website analytics. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
As part of the Services, MURAL collects data from your end users as per your instructions, and may also receive end user data from you. End user data may, as determined solely by MURAL customers, include personal information regarding your end users. MURAL processes and stores end user data for purposes of providing the Services. MURAL does not have any relationship, contractual or otherwise, with your end users. You, as the customer (and specifically not MURAL) are solely responsible for providing notice to, and obtaining all consents and other assurances required under applicable law from, your end users regarding the collection, transfer, processing and storage of end user data by MURAL including, for any end users that are residents of the European Economic Area or Switzerland.
If you are an end user who would like to correct or delete your end user data, please contact the customer, your application, API or service provider or contact us directly as set forth in the Section titled “Access to Personal Information” below.
We will use your Personal Data and Usage Information (together, “Information”) for the following purposes:
We may analyze your Personal Data in aggregate form which does not identify you personally. We may share this aggregate data with our parent, affiliates, agents, advertisers, manufacturers and business partners.
We will not transfer your personal information to a third party controller without first providing you with information regarding the identity of such controller or the nature of such controller’s business, and obtaining your opt-in consent.
We will not disclose your sensitive personal information to any third party without first obtaining your opt-in consent. You may grant such consent by contacting us at firstname.lastname@example.org. In each instance, please allow us a reasonable time to process your response.
We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
You may opt out at any time from the use of your personal information for direct marketing purposes by contacting us at email@example.com. Please allow us a reasonable time to process your request.
MURAL implements reasonable and appropriate security measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. MURAL is SOC2 and Type II compliant and will continue to be SOC 2 Type II compliant. MURAL conducts penetration tests and audits of its servers and networks every quarter.
Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Service may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Any unauthorized access to or use of this Service or information collected and maintained by this Service should be immediately brought to our attention by sending us an email at firstname.lastname@example.org.
To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please see our Security Page; we keep that document updated as these practices evolve over time.
If you wish to stop receiving emails from us, please send us a message via email@example.com. You may also choose to unsubscribe from our emails by following the instructions in the bottom of the email.
In addition, MURAL does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Except in the case of data transfers under the EU-US Privacy Shield and the Swiss-US Privacy Shield Framework, your decision to provide such data to us, or allow us to collect such data it through our Site or the Services, constitutes your consent to this data transfer.
MURAL is subject to the investigatory and enforcement powers of the Federal Trade Commission. We are committed to resolving complaints from EU and Swiss data subjects pursuant to the Recourse, Enforcement and Liability Principle.
MURAL has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles to BBB PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by MURAL, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. If these processes do not result in a resolution, you may also contact your local data protection authority, the US Department of Commerce, and/or the Federal Trade Commission for assistance. If your complaint still remains unresolved, then you have the right to invoke binding arbitration by the Privacy Shield Panel upon written notice to MURAL at firstname.lastname@example.org.
We take the intellectual property rights of others seriously and require that our Customers and their Authorized Users do the same. The Digital Millennium Copyright Act established a process for addressing claims of copyright infringement that we have implemented for MURAL services. If you own a copyright or have authority to act on behalf of a copyright owner and want to report a claim that a third party is infringing that material on or through a MURAL service, please send a notice to our copyright agent that includes all of the items below and we will expeditiously take appropriate action:
For this type of claims please contact us as set forth in the "Contacting us" section below.
We may, in appropriate circumstances, disable or terminate the accounts of users who may be repeat infringers.
This process does not limit our ability to pursue any other remedies we may have to address suspected infringement.
By submitting a Digital Millennium Copyright Act ("DMCA") Infringement Notification or other communication (including communications about content stored on or transmitted through this Service), you consent to have this communication forwarded to the person or entity who stored or transmitted the content addressed by your communications in order to facilitate a prompt resolution. For notices other than DMCA Infringement Notifications, upon request, we will edit out your name and contact information. However, DMCA Infringement Notifications (including any Personally-Identifiable Information set forth in the notifications) will be forwarded as submitted to us without any deletions.
Our Services are not directed to children under 13 years of age. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
Tactivos, Inc. DBA MURAL
350 Rhode Island St. Suite 375
San Francisco, CA 94103
Please include your name, address and email address in your correspondence to us.