Cloud-based Marketing Automation Solution
Amazon Web Services
Cloud Service Provider
Cloud-based Authentication Services
Cloud-based Analytics Tool
Cloud Based Connector and Data Centralization Services
Cloud-based Customer Support Services
Mandrill / Mailchimp
Cloud-based Customer Support Services
Cloud Service Provider
Cloud-based Action Tracking Service
Cloud-based BI Services
Cloud-based Community forum
Cloud-based Customer Service Provider
Last Updated: Apr 15, 2022
Directly from you, when you register for and interact with the Services: When you register as a MURAL Member or Guest, we collect your email address, name, phone number, password, and company name (if applicable). You also have the option to add a personal photo to your MURAL profile to help foster team building and collaboration. In addition to the information you provide when registering an account, you can choose to provide additional information when you use the Services. For example, Visitors to a MURAL canvas collaborate without needing to register an account or sign in; Visitors can choose to identify themselves by name for the duration of their collaboration session, or they can choose to remain anonymous. Admins may also be asked to provide billing and payment related information for their associated Customer accounts. MURAL uses a third-party payment processor to collect billing and payment information; we do not directly collect, process, store or use any billing or payment information. We may also collect information that you submit to us in other contexts, such as when you participate in a MURAL event, download a MURAL white paper, request support, interact with our social media accounts, or otherwise communicate or interact with MURAL or our Services. MURAL does not require you to provide any special category or sensitive data to use the Services, and in fact, the Services are not intended to be used for the transmission of such data. Please do not transmit any sensitive or special category of data through the Services.
From Third Party Services, with your permission, when you use the Services: If you choose to use a Third Party Service (including without limitation an Integration) that is available through the Services, the Third Party Service may share certain information with MURAL in accordance with your privacy settings with such Third Party Service. For example, if your Workspace Owner enables a cloud storage Integration to import files from that application to the Workspace, we may receive additional information that the Integration has elected to make available to MURAL to facilitate the Integration. Or, if you choose to register your MURAL account using a Third Party Service authentication tool (such as your Google account), the Third Party Service will provide MURAL with information necessary for authentication and account registration, such as your name and email address. Authorized Users should check the privacy settings and notices in Third Party Services to understand what data may be disclosed to MURAL. MURAL is not responsible for the data protection or privacy practices of any Third Party Services.
MURAL uses your information only as it relates to our interests in operating our business and providing the Services. More specifically, we use your information as follows:
It is important to remember that, as the controllers of Workspaces and Workspace Content, our Customers may have their own policies and practices with respect to the sharing and disclosure of information, and may have certain features or functionality turned on or off accordingly. MURAL does not control Customer policies or procedures.
MURAL shares information only as it relates to our interests in operating our business and providing the Services, and in accordance with our agreements with Customers. More specifically, we share information in the following situations, subject to appropriate confidentiality protections:
In addition to the situations outlined above, MURAL may share information when we have your consent to do so. Finally, we may disclose or use aggregated or de-identified data that can no longer be reasonably linked to you for any purpose, including without limitation for business, marketing, or research purposes.
If you have any concerns or complaints about our data processing activities, we urge you to first try to resolve such issues directly with us or your Workspace Owner. However, if applicable, you may make a complaint to the data protection supervisory authority in the country where you are based, or seek a remedy through local courts if you believe your rights have been breached.
Some data privacy laws provide data subjects with certain rights with respect to their information, such as the right to be informed of processing activities, the right to correct inaccurate information, the right to erasure, the right to restrict processing, and the right to receive from MURAL a structured, common and machine-readable copy of the information we process about you. You may also have other rights depending on the applicable law in your jurisdiction. Please note that your data subject rights do not apply to your Contributions or any Content that we process on behalf of your Workspace Owner, our Customer. Your Workspace Owner is the controller of the Workspace, so if you have concerns about your Contributions or Content, please contact your Workspace Owner.
If you wish to exercise your data subject rights, please contact us at: firstname.lastname@example.org. If you are an Authorized User of a Workspace, we may redirect your request in whole or in part to your Workspace Owner for handling, in accordance with applicable laws and our agreements with Customers. Otherwise, please note that, pursuant to applicable law, we must be able to verify your identity to process your data subject rights request. We cannot respond to your request or provide you with the information you seek if we cannot verify your identity or authority to make the request and confirm the request relates to you and your information.
If you have any questions about MURAL’s policies or procedures related to data subject rights, please contact us at: email@example.com.
If you are a California resident, California law may provide you with additional rights regarding our use of your “personal information” (as defined under California law). This section describes your CCPA (California Consumer Privacy Act) rights and explains how to exercise those rights.
Throughout this Policy, we discuss in detail the specific pieces of personal information we collect from and about Authorized Users. Please see the “What Information We Collect” section above for the categories of personal information we collect. We source, use, and share the categories of personal information we collect from and about you consistent with the various business purposes we discuss throughout this Policy. See the “How We Use Your Information” and “How We Share Your Information” sections above for more information.
Under Nevada law, Nevada residents who have purchased goods or services from us may opt out of the “sale” of “covered information” (as such terms are defined under Nevada law) for monetary consideration. MURAL does not engage in this activity at this time, but if you are a Nevada resident and you would like to opt out of potential future sales of your information under Nevada law, please email us at firstname.lastname@example.org. Please note we may take reasonable steps to verify your identity and the authenticity of the request.
For residents of the EU, EEA or Switzerland: MURAL has further committed to refer unresolved privacy complaints as follows:
European Data Protection Office (EDPO)
Regus Block 1
Blanchardstown Corporate Park
Ballycoolen Road, Blanchardstown
Dublin D15 AKK1
For residents of the UK: you have the right to lodge a complaint with the data protection authority in your jurisdiction. Pursuant to Article 27 of the UK General Data Protection Regulation (UK GDPR), MURAL has appointed EDPO UK Ltd. as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR by using EDPO UK’s online request form (available at https://edpo.com/uk-gdpr-data-request/) or by writing to EDPO UK at:
EDPO UK Ltd.
8 Northumberland Avenue
London WC2N 5BY
MURAL places great importance on the security of the Services. We have adopted a variety of administrative, technical, physical, and organizational measures to protect the Services against accidental or unlawful destruction, loss, alteration, disclosure or access (a “Security Incident”) (collectively our “Security Measures”). To learn more about Security Measures at MURAL, please visit https://www.mural.co/security. While we take reasonable steps to protect the Services, no security system is impenetrable. We cannot and do not guarantee that the Services will be 100% secure, that a Security Incident will not occur, or that your communications with us will not be intercepted while being transmitted to us. Any suspected Security Incident should be immediately brought to our attention by contacting us at email@example.com.
The Services are not directed to children, and are not intended for and may not be used by anyone under sixteen (16) years of age. We do not intentionally collect information from children, and any use of the Services by someone who is not at least 16 years of age is a violation of our Terms of Service. If you have any concerns about your child’s privacy, please contact us at: firstname.lastname@example.org.