Acceptable Use Policy

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Last Updated: Apr 15, 2022

This Acceptable Use Policy (“AUP”) applies to all who use or access the Services and comprises part of the Mural Terms of Service. Any capitalized terms that are not defined in this AUP have the meaning ascribed to such terms elsewhere in our Terms of Service.  


When you create or make available Content on or through the Services (including without limitation the Mural Community) or interact with other Authorized Users of the Services, you agree to comply with all of the following requirements.


Do not circumvent, disable or otherwise interfere with security-related features of the Services or any features that prevent or restrict use or copying or enforce limitations on use of the Services. Do not access the Services by any means other than through those that we provide to you, and do not sell or otherwise let others use your Mural account. Do not (and do not aid or permit any third party or Authorized User in any) attempt to do any of the following without our express written authorization: (a) copy or adapt any object code or attempt to reverse engineer or discover any source code that makes up the Services; (b) scrape, mine, or otherwise extract or copy any data, content, or materials from the Services (other than as a result of our Integrations, or standard search engine or Internet browser functionality); or (c) resell, lease, or otherwise provide any third party with access to the Services other than as expressly contemplated in our Terms of Service. Do not use our Services to create any application, integration, platform, or service that competes with the Services in whole or in part.


The Services are not designed or intended to be used for any high risk activities or any regulated software, infrastructure, systems, or services. For example, and without limitation, do not use the Services for: processing or storing Sensitive Data; performing financial transactions or services, such as payroll, accounting, payment processing, banking, or securities brokerage; supporting hazardous or mission-critical uses, or uses requiring fail-safe performance, such as the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control systems, or weapons control systems; supporting any embargoed or sanctioned activities, entities, or individuals; or supporting any uses where system failure could lead to death, personal injury, or environmental damage.


You must have created your Content or otherwise have all necessary rights and/or permission to post your Content on the Services.  Do not post Content that violates our or any other person’s publicity rights, copyrights, other proprietary or intellectual property (IP) rights, or contractual rights.

If you believe Content on the Services infringes your copyrights, please see our Copyright Policy.

If you believe any Content on the Services infringes or violates your other IP rights, right of publicity, or other proprietary rights, please send notice to our Designated Agent at In your notice, please include all of the following: 

  • Your full name and your electronic or physical signature.
  • Your contact information, including mailing address, telephone number and email address.
  • Identification of the material that you claim is infringing your exclusive rights and information reasonably sufficient to permit us to locate that material;
  • An explanation of the exclusive rights that you own/have and why you believe the material you have identified infringes/violates those rights, sufficient for us to evaluate your claim.

Upon receipt, we will evaluate your claims. We may ask you to provide additional information. Please also note that the information provided in any such notice may be forwarded to the applicable Workspace Owner. If a dispute develops as to the correct owner of the rights in question, we reserve the right to remove the Content in question pending resolution of the matter. 


Do not make personal attacks. Do not post Content that is defamatory, damaging, disruptive, unlawful, inaccurate, pornographic, vulgar, indecent, obscene, lewd, lascivious, profane, hateful, threatening, exploitative, violent, harassing, or otherwise offensive or objectionable. Do not post Content that incites, encourages or threatens immediate physical harm against any group or individual.


While the Services are meant to be used for business purposes, they are not an advertising medium. Do not post Content that contains advertisements or solicits any person to buy or sell products or services. Recommending a product or service is OK so long as you disclose any material connection between you and the provider of such product or service. Do not use the Services for any “spammy” or other unauthorized purpose, including sending unsolicited or commercial emails, messages, comments or other communications, or collecting usernames and/or email addresses of other Authorized Users for such purposes.


You may not access or use the Services in any way that constitutes, contains, installs or attempts to install, or promotes spyware or other computer code that is designed to enable you or others to gather information about or monitor the online or other activities of another party or otherwise gain unauthorized access to another’s device(s). You may not interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. You may not post Content that constitutes, contains, installs or attempts to install, or promotes, malware or other computer code that is designed to cause a Security Incident or otherwise hack into the Services.


Do not impersonate any other person or entity. Do not provide false or misleading information. 


Remember that some aspects of the Services may be broadly visible to other Authorized Users and/or the general public. Do not post personal information (for example, never reveal your password, phone number, address, or similar information) in any forum on the Services that is public in nature.  In Workspaces, take care when determining whether to reveal your personal information to others. And do not reveal any personal information or private media of any other individual without their permission.

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