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This template will help you gain insights about what users want to accomplish and how they want to do it.

Minimum viable service: Hero journey

Workshop valuable deliverables aligned to end user goals

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The opportunity solution tree template will help you determine the best place to focus your team’s energy.

Opportunity solution tree

Discover and prioritize better product investments

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Use this template to transform problems into a compelling question that signals a path forward and invites broad exploration about how to get there.

Frame a problem to invite bold ideas

Transform problems into compelling questions that invite exploration

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Document and discuss the group’s observations about a problem’s causes and effects, then select a few key areas to address as a group.

Untangle a complex problem

Document and discuss a problem’s causes and effects ▪ 60 minutes ▪ 2-8 people

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Use this template regularly to assess how your product or service compares to other similar products or services available in the market.

Product comparison

Assess your product against competing ones

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Use as your testing guide and a consolidated place for observers to capture notes and feedback during the testing session.

Remote think-aloud testing

Uncover user feedback through direct interaction

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Visualize findings from user research and interviews to inform next steps. Turn interviews into summary postcards, identify common themes, and more.

Research summary

Visualize findings to inform next steps

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Assess your organization's activities based on value to customer and cost to the business.

Value chain analysis

Assess your organization's activities based on value and cost

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Create a deck of cards to organize research, develop sense-making skills, and gamify the future. Synthesize research by gamifying the process.

Trend card deck

Organize trend research, develop sense-making skills, and gamify the future

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Summarize and share succinct summaries of stakeholder, customer, or user interviews.

Postcards from the field

Summarize and share succinct summaries of stakeholder, customer, or user interviews

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Create fair, consistent evaluations with an interview scorecard. Track candidate skills, align criteria, and make informed hiring decisions effortlessly.

Job applicant interviews

Discover your best candidate with visual comparisons

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Create structured workflows with a swimlane diagram template. Visualize tasks, roles, and responsibilities to streamline processes and improve efficiency.

Swimlane diagram

Align roles and responsibilities in a process

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Use Mural’s template to identify stakeholders and strategize the level of involvement that each stakeholder may have.

Stakeholder map

Understand key stakeholders for your next project

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Visualize and analyze a process or workflow using Mural’s sequence diagram template.

Sequence diagramming

Visually model the flow of logic within your system

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Understand who you're designing or solving a problem for by defining primary and secondary personas.

Personas

Summarize research with memorable archetypes of your key audiences

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