Event Type:
Webinar
Duration:
45 mins. (each session)
Interactive Event
Interactive Events are online sessions where users are expected to have video on, be unmuted, and interact with the host and meeting content.

Reimagining client collaboration

Tuesday // May 24, 10 A.M. PT & Thursday // May 26, 10 A.M. PT

This event occured on May 24, 2022

Event Recap:

We’re still working on the full recap for this event.
Check back soon for more details!

In the meantime, you can watch the recording here.

How do you foster more connection, collaboration, and trust with your clients so they're empowered to do their most innovative work no matter where they're located?

Reimagining Client Collaboration, was a two-part webinar series featuring Chris Pacione, CEO and co-founder of LUMA and Jim Kalbach, chief evangelist at MURAL. You'll hear real-world examples of how leveraging guided methods and more intentional and inclusive facilitation practices can help you create better client relationships.

Why Guided Methods Enable Better Client Collaboration 

Consulting and Innovation teams now more than ever are challenged with keeping their clients engaged and aligned on project delivery in a remote or hybrid setting.  

Chris Pacione and Jim Kalbach share how LUMA's human-centered design methods can help unlock client collaboration to:

  • Drive alignment and understanding in your client meetings
  • Increase client participation in workshops
  • Create a safe space for more inclusive facilitation

Leading More Effective Client Engagements with LUMA and MURAL 

The second installment of our series dives into the strategies and tactics you can leverage to develop deeper points of connection and collaboration with your clients.

Chris Pacione and Jim Kalbach cover how LUMA and MURAL help consultants deliver:

  • More effective remote client workshops
  • Scalable adoption of visual collaboration internally and with clients
  • An increase in client productivity 

Links & documentation:

Relevant links

Documentation

Hosted by:

Jim Kalbach
Jim Kalbach

Chief Evangelist, MURAL

Jim Kalbach is a noted author, speaker, and instructor in customer experience, experience design, digital transformation, and strategy.
Chris Pacione
Chris Pacione

CEO & Founder, LUMA Institute

As Co-Founder and CEO of LUMA Institute, Chris leads a highly-skilled, multidisciplinary team of designers and practitioners located around the world who are passionate about fostering the practice of design thinking among individuals, within teams, and across entire organizations.

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