A way of building empathy for people through firsthand experience
Use this template to build empathy with users so that your proposed solutions address their wants and needs from an informed perspective.
If you can begin to understand people’s experience and motivations, you will better understand their needs. The walk-a-mile immersion exercise encourages you to immerse yourself in the world of your users — whether that means donning the equipment someone uses and performing a task, artificially altering one or more of your senses, foregoing (or perhaps experiencing) some of life’s luxuries, or even living among people of a different society.
To get the most out of the walk-a-mile immersion template, follow the steps outlined below.
The first step is to have a strong enough idea of the problem you’re trying to solve with your investigation that you can sum it up in a phrase, or 1-2 sentences. Make sure everyone on your team is aligned and has the appropriate context before you begin.
Your investigation will need to consider at least six variables to give a holistic impression of user experience and foster a better understanding of user needs:
Use this section of the template to plan for each of the above, with color-coded sticky notes.
Once you have a good sense of the variables and have thought through things like access and permissions, it’s time to begin your simulation. Use the template sections to assign a primary and secondary notetaker, record the date, time, and location, and capture all your notes and feedback from the experience.
Having run your simulation, it’s now time to collect and analyze your key takeaways from the experience. Look for things that challenged your assumptions, or themes that emerged during your experiment, and collect them into groups using color-coding and tags for sticky notes where appropriate.
To run a successful walk-a-mile immersion workshop, you should: