Karen Detken is a User Experience Designer at the SAP AppHaus, where she applies user-centered and design thinking methodologies to bring customers closer to their goals and the real needs of their end-users. She enjoys designing methods that facilitate understanding and illuminate every step of the design journey. Working with customers in co-innovation projects has inspired her to create collaborative tools like Scenes and MOSAIC, which are part of the SAP AppHaus Innovation Toolkit that she is currently driving.