Event Type:
1 hour
Interactive Event
Interactive Events are online sessions where users are expected to have video on, be unmuted, and interact with the host and meeting content.

Choosing the Correct Course in Your Multi-Actor Journey


This event occured on Feb 09, 2023

Event Recap:

We’re still working on the full recap for this event.
Check back soon for more details!

In the meantime, you can watch the recording here.

Storing and capturing information quickly allows for brainstorming to be as uninhibited as possible. Being able to show how ideas can efficiently be organized can sometimes set participants' minds at ease when diving into hybrid workshops.

Joe Jancsics (Service Design Group Director), William Scheideler (Associate UX Director), and their co-host Jim Kalbach (Chief Evangelist at Mural) shared their story around the adoption, progression, and use of journey mapping to deliver meaningful engagement at EY. In this webinar, we discussed:

  • Examples of inviting interaction from Joe and William's experiences
  • How to continuously evolve collaborative decision making
  • A brand new template from EY that you can use for multi-actor journey mapping
Webinar - Choosing the Correct Course in Your Multi-Actor Journey - Thursday, February 9 | 10AM PT | 1PM ET

Links & documentation:

Hosted by:

Joe Jancsics
Joe Jancsics

Service Design Group Director, EY

These days, Joe enjoys combining his creative passion and knowledge of markets in the realm of financial services experience design. Joe also leads groups for Service Design and Design Research within the EY studio.
William Scheideler
William Scheideler

Associate UX Director, EY

Most recently he was the managing UX/UI designer behind an award-nominated smart banking platform, allowing banks to design, build, and launch propositions at scale and at speed to match their ever-shifting customer needs. Will is also part of the Service Design group within the EY Design Studio, sharing and expanding the usefulness and effectiveness of their methodologies to clients and strategy.
Jim Kalbach
Jim Kalbach

Chief Evangelist, Mural

Jim is a noted author, speaker, and instructor in innovation, design, and the future of work. He is currently Chief Evangelist at Mural, the leading visual work platform.

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