Understand the moving parts of your service
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We live in a service-based economy, yet most organizations fail to provide satisfying services. Good service design remains elusive for many providers.
Creating blueprints - visual maps of the service and all of its touchpoints - lets teams visualize the service, gain a more holistic perspective and better understand all of the moving parts.
This service blueprint template is ready to be duplicated and used in your own projects so you can start taking action right away.
Watch this video to see exactly how to use the template:
EXAMPLE TEMPLATE: Start from a mural with detailed instructions
BLANK TEMPLATE: Start from a blank blueprint
FILLED-OUT EXAMPLE MURAL: View a completed blueprint
Erik Flowers is a Sr. Principal Design Strategist at MURAL. He was formerly the Principal Experience Designer at Intuit, and he is a well-known and respected service designer and head of the Practical Service Design community.
