MVS - hero quest

by Tenny Pinheiro

The Hero Quest describes a representative journey that your extreme user encounters when using your service. This framework helps you understand the interactions, intentions and perceptions of your users.

MVS - hero quest by Tenny Pinheiro

Tenny Pinheiro

Tenny is a pioneer worldwide in designing bridges to integrate Agile Entrepreneurship and Service Design.

With The Service Startup, he helps entrepreneurs and business leaders take a lean approach to create sustainable, desirable and profitable new services via service design sprints.

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