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By now we don’t need to tell you that Design Thinking methods are becoming increasingly prevalent across industries. Companies, teams and individuals of all backgrounds are implementing new frameworks to help develop their creative ideas. And as digital technology simultaneously improves, people are implementing new tools, too.
At MURAL, we refer to this practice as Serious Play, because as designers, developers, product managers or researchers, we all face serious deadlines and customer needs; however, the way we collaborate to overcome those challenges can be fun and playful. Using collaboration tools like MURAL with communication tools like Zoom and Slack, we can create a workspace where serious work gets done in an engaging way.
As a LUMA-certified Lead Instructor and Head of Content Design at MURAL, I recently shared the basics of Lean, Agile and Human-Centered Design frameworks along with digital collaboration tips for using them among distributed teams.
Together with our Customer Success Manager, Emilia Astrom, we offered a few real-life examples of how teams are using design methods in MURAL, and our Head of Product, Agustin Soler, gave a behind-the-scenes look at how our own product design team operates.
In general, there are a handful of essentials required to make it as effective as possible. At Intuit, for example, Erik Flowers has designed a well-tested setup for collaborating on service design with distributed teams. Their tools include:
You can read more about Service Blueprinting at Intuit here.
According to our research, most teams work in one of three team configurations:
In fact, a live poll of our webinar attendees revealed that 55% worked in a mixed team environment, while 18% worked remotely and 16% worked on a split team. The remaining 14% worked on a co-located team, with everyone in the same physical location.
But whatever the setting, there are common challenges any team faces when implementing digital design collaboration. Here are the three most persistent:
Luckily, we have suggestions for remedying each digital collaboration challenge.
Ready to get started? Check out some of the templates available on MURAL here.
Have more questions? Take a look at the Q&A from our session here.